Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your use of this website and the RI Cruz services provided by Real Impact Coaching (“we,” “us,” or “our”).

By using our website or purchasing our services, you agree to these terms. If you do not agree, please discontinue use of our website and services.

Using our website, requesting information, or accepting these terms does not by itself enroll you in text messaging. SMS consent is obtained separately.

2. About RI Cruz and Our Services

RI Cruz is a service offered by Real Impact Coaching to help local businesses manage their Google Business Profile and improve their local online presence.

Services may include:

• Google Business Profile reviews and optimization.
• Business information and service description updates.
• Profile content planning and management.
• Review response support.
• Local visibility monitoring and reporting.

Your specific services, responsibilities, pricing, payment schedule, and cancellation terms will be established in a separate service agreement or written service plan. Additional services and integrations require separate confirmation.

3. Your Responsibilities

You agree to provide accurate and reasonably complete business information and to maintain any permissions necessary for us to perform the agreed services.

You remain responsible for the accuracy of information you provide and for approving content where your service plan requires approval. Do not provide materials that infringe another party’s rights or authorize activity that violates applicable laws or platform policies.

4. Results and Third-Party Platforms

Search visibility and business results depend on factors outside our control, including location, industry, competition, and changes to third-party platforms.

We do not guarantee specific search rankings, lead volumes, sales, or other outcomes. Illustrative reports or dashboard examples are not promises of future results.

Third-party platforms may change their features, availability, or policies, which may affect the services we can provide.

5. Pricing, Payment, and Cancellation

Service fees, billing frequency, renewal terms, and any applicable cancellation or refund provisions will be disclosed in your service agreement or written service plan before purchase.

No discount, free trial, or other promotional term applies unless we confirm it in writing.

Opting out of text messages does not cancel a paid service or alter an existing payment obligation. Service cancellations must follow your service agreement.

6. SMS Messaging Terms

Program Name and Description

The Real Impact Coaching SMS Program provides text communications related to Real Impact Coaching and RI Cruz.

Depending on the consent you provide, messages may include:

• Responses to inquiries and requested business reviews.
• Appointment confirmations and reminders.
• Account, onboarding, and service updates.
• Customer support communications.
• Promotional offers and information about our services, if you separately consent to marketing texts.

We send only the categories of messages covered by your consent.

Consent to Receive Messages

By affirmatively opting in through a form or another disclosed consent process, you authorize Real Impact Coaching to send text messages to the mobile number you provide. Messages may be sent using automated technology.

SMS consent is voluntary and is not a condition of purchasing goods or services. Providing a phone number alone does not constitute consent to receive marketing texts.

You represent that you are the subscriber or authorized user of the number provided. Please notify us if that number changes.

Message Frequency and Charges

Message frequency varies based on your requests, appointments, service activity, and messaging preferences.

Message and data rates may apply to messages sent to you and messages you send to us. Contact your wireless provider with questions about your text or data plan.

How to Opt Out

You may cancel SMS messages at any time by replying STOP to any message from us or by texting STOP to 850-876-5848.

After you opt out, we will send a confirmation text. No further messages will be sent through that SMS program unless you opt in again.

To rejoin, complete our SMS opt-in process again.

Help and Customer Support

Reply HELP to any message for assistance, or contact us directly:

Email: mark@realimpactcoach.com
Business phone: 850-842-0202

Delivery and Carrier Liability

Message delivery is subject to your wireless carrier’s availability and network conditions. Delivery is not guaranteed.

Carriers are not liable for delayed or undelivered messages.

Privacy

Our collection and use of personal information, including mobile numbers and SMS consent information, are described in our Privacy Policy.

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.

7. Intellectual Property

The RI Cruz name, Cruz mascot artwork, RI emblem, website content, and related branding belong to Real Impact Coaching or their respective rights holders.

You may not copy, reproduce, distribute, or use these materials without permission, except as permitted by applicable law or a written agreement.

You retain ownership of materials you provide and authorize us to use them as necessary to perform your agreed services.

8. Limitation of Liability

To the extent permitted by applicable law, Real Impact Coaching’s liability for claims related to our services is limited to the amounts actually paid for the services giving rise to the claim.

To the extent permitted by law, we are not responsible for indirect or consequential losses or losses caused by circumstances outside our reasonable control.

Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.

9. Changes to These Terms

We may update these terms from time to time and will revise the “Last updated” date when we do. Material changes affecting an existing service plan will be communicated directly.

Changes to these terms do not expand your SMS consent. If additional consent is required for a new messaging purpose, we will obtain it before sending those messages.

10. Contact Information

For questions about these terms, our services, or our SMS program, contact:

Real Impact Coaching
Email: mark@realimpactcoach.com
Business phone: 850-842-0202
SMS program number: 850-876-5848
Website: https://realimpactcoach.com

Please also review our Privacy Policy.