Privacy Policy

1. Overview

Real Impact Coaching (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit realimpactcoach.com, request a business review, use our RI Cruz services, or communicate with us, including by text message.

RI Cruz is a service offered by Real Impact Coaching.

2. Information We Collect

We may collect information you provide when you complete a form, request information, schedule an appointment, communicate with us, or use our services. This may include:

• First and last name.
• Business name.
• Email address and telephone number.
• Website address or Google Business Profile link.
• City, state, and service area.
• Information about your business, services, challenges, and goals.
• Messages, inquiries, and other information you choose to provide.
• Your communication preferences and records of SMS consent, including when and how you opted in or opted out.

We may also collect basic technical information, such as your IP address, device and browser type, pages visited, and interactions with our website.

Please do not submit sensitive personal information through our general inquiry forms.

3. How We Use Your Information

We use information to:

• Respond to inquiries and business review requests.
• Schedule appointments and send related reminders.
• Understand your business needs and provide agreed services.
• Manage accounts, onboarding, and customer support.
• Send service updates and other communications you request or authorize.
• Send promotional messages when you have provided the appropriate consent.
• Maintain records of communication preferences, consent, and opt-out requests.
• Operate, secure, and improve our website and services.
• Meet applicable legal obligations and protect our rights.

Providing your telephone number does not, by itself, constitute consent to receive marketing text messages.

4. SMS Communications and Consent

If you affirmatively opt in to the Real Impact Coaching SMS Program, we may send text messages consistent with the consent you provide.

These may include responses to inquiries, requested business reviews, appointment confirmations and reminders, account and service updates, and customer support messages. Promotional offers and marketing messages require separate marketing consent.

Messages may be sent using automated technology. SMS consent is voluntary and is not a condition of purchasing goods or services.

Message frequency varies. Message and data rates may apply.

Opting Out

You may opt out at any time by replying STOP to a text message from us or by texting STOP to 850-876-5848.

We will send a confirmation of your opt-out. You will receive no further messages through that SMS program unless you opt in again.

We may retain records of your opt-out to honor your communication preferences.

Getting Help

Reply HELP to a text message for assistance, or contact:

Email: mark@realimpactcoach.com
Business phone: 850-842-0202

For additional messaging terms, please review our Terms of Service.

5. How We Share Information

We do not sell your personal information.

We may use service providers to operate our website, process forms, manage customer relationships, deliver communications, and provide customer support. These providers may process information on our behalf as necessary to perform those services.

We may disclose information when legally required or when reasonably necessary to protect our rights, prevent fraud, or address security issues.

Protection of Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may provide information to subcontractors that perform support functions, such as customer service, solely to deliver those services on our behalf.

Text messaging opt-in records and consent are excluded from other information-sharing categories. We do not sell, rent, transfer, or disclose those records to third parties for their independent use, including their own marketing. Providers that help operate our messaging program may process those records only as necessary to provide that service on our behalf.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors use the website.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features or forms.

7. Data Retention

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, and meet applicable legal obligations.

We may retain SMS consent and opt-out records as necessary to document consent and honor requests not to receive messages.

8. Information Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

No internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided.

Depending on your location and applicable law, you may have additional privacy rights. We will respond to requests as required by applicable law and may need to verify your identity.

Certain information may need to be retained for legal obligations, business records, or to honor communication opt-outs.

You can unsubscribe from marketing emails using the unsubscribe link in those emails. To stop text messages, reply STOP.

For privacy requests, email mark@realimpactcoach.com or call 850-842-0202.

10. Children’s Privacy

Our website and services are intended for business owners and their representatives, not children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate steps to remove it.

11. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a revised “Last updated” date. We will provide additional notice of material changes when required.

A change to this policy does not expand your SMS consent. We will obtain additional consent when required before using your information for a new messaging purpose.

13. Contact Us

For questions about this policy or how we handle personal information, contact:

Real Impact Coaching
Email: mark@realimpactcoach.com
Business phone: 850-842-0202
SMS program number: 850-876-5848
Website: https://realimpactcoach.com

Please also review our Terms of Service.